US Banking Process, Excellent comm req, Sal 7lpa, US Shift
Bank Jobs @Hunt Jobs in FinanceJob Description
Looking for a fulfilling career in customer service with a US banking focus?
About the Role:
We are seeking a highly motivated and customer-centric individual to join our dynamic team as a Customer Service Representative. In this role, you will play a vital role in providing exceptional service to our clients within the US banking industry. You will be responsible for handling both voice and non-voice inquiries, ensuring customer satisfaction and resolving issues effectively.
Responsibilities:
- Respond to customer inquiries via phone and other channels (e.g., email, chat) regarding banking products and services.
- Accurately process customer transactions and requests.
- Research and resolve customer concerns efficiently.
- Proactively identify and recommend solutions to customer needs.
- Maintain accurate records and documentation.
- Uphold high standards of customer service and professionalism.
Qualifications:
- Minimum 1 year of experience in a customer service role (US banking experience a plus).
- Graduation from an accredited university (any major).
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical and research skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Proficient in MS Office Suite (Word, Excel, Outlook).
Benefits:
- Competitive salary and benefits package.
- Full-time, permanent position.
- Saturday and Sunday off!
- Convenient pick-up and drop-off cab service provided.
- Opportunity for professional growth and development within a growing company.
How to Apply:
Download the Hunt Jobs app and search for this exciting opportunity! We look forward to hearing from you!
Please Note:
- We will reach out to qualified candidates.
- Do not search for contact details online or call us directly.
Key Skills (Preferred):
- Banking Operations
- KYC (Know Your Customer) Process
- Risk Analysis and Evaluation
- Retail Banking
- AML (Anti-Money Laundering)
- Credit Underwriting
- Banking Products (knowledge of various accounts, loans, etc.)
- Credit Analysis
- Finacle, Temenos, or similar banking software experience
Industry: Banking Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Education: Any Undergraduate Degree
