Service Delivery Executive(Student Handling)
Logistics @1974aguillon posted 1 month ago in TransportationJob Description
Job Title: Service Delivery Executive
Location: Phool Bagan, CIT Road
About the Role:
Join our dynamic team and play a pivotal role in ensuring student success! As a Service Delivery Executive, you will be the primary point of contact for our students, providing exceptional support and ensuring a smooth learning experience.
Responsibilities:
- Student Engagement: Proactively engage with students to build strong relationships and address their concerns.
- Academic Support: Coordinate academic meetings, provide information on study materials, test schedules, and other resources.
- Attendance & Performance Tracking: Monitor student attendance, track test performance, and follow up with non-performing students.
- Query Resolution: Resolve student queries efficiently via calls and emails, ensuring timely and accurate information.
- Feedback & Grievance Management: Conduct feedback calls, track grievances, and ensure resolution to maintain student satisfaction.
- Information Dissemination: Ensure clear and consistent communication of important information to students.
- Coordination & Collaboration: Liaise with academic and non-academic departments to ensure seamless service delivery.
- Reporting: Prepare and maintain accurate MIS reports.
Preferred Candidate Profile:
- Excellent communication and presentation skills.
- Proven experience in client handling, preferably in the education or service sector.
- Strong coordination and problem-solving abilities.
- Ability to work independently and as part of a team.
- Good computer skills.
Key Skills:
- Student Coordination
- Communication Skills
- Coordination
- Query Resolution
Industry: Education/Training
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Education: Any Graduate
