Hdfc Bank – Walkin Drive – VRM/Imperia RM/Pune – Pune
Bank Jobs @99porkypig posted 1 month ago in FinanceJob Description
Job description
HDFC Bank is hiring for Virtual RM/ Imperia RM role in Pune.
We are having interview drive in PUNE on Monday/ Tuesday – 17th & 18th March
Candidate’s with experience in RM role or sales role can apply. Banking sales experience is preferred.
Timing – 11am to 4pm
Location – HDFC Bank, 6th floor, Golden East, Survey No. 2/5, Shivarkar Estate, Above Zudio, Wanowrie, Pune, Maharashtra 411040.
Contact Person – Rupali Rajhans/ Shishir Kalyani/ Pooja Kamath
Pls Note : this is not a field Sales role.
Kindly carry a physical copy of the resume and mention Shruti Nirbhavane.
Job Responsibilities:
Customer Engagement
- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by the respective VRM
Sales
- Right cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Acquiring & grouping of all related IDs of the Primary ID.
- Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
- Ensure Staff are trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.
Interaction Quality
- Achieve Quality benchmarks defined from time to time.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
Audit and Service Quality
- Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
- Ensure accurate and timely submission of financial transactions & requests.
- Adherence to set processes of updating customer interactions in CRM next.
MIS Reporting
- Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.
Full Time, Permanent
Sales Support & Operations
Education
Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
